Associate Project Manager - Customer Success

Who is AiDash?

AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. Our customers deliver ROI in their first year of deployment with reduced costs, improved reliability, and achieved sustainability goals.

AiDash is backed by top-tier investors, including G2 Venture Partners, Benhamou Global Ventures, National Grid Partners, Edison International, and Shell Ventures. To learn more about how AiDash is helping core industries become more resilient, efficient, and sustainable, visit: www.aidash.com.

What’ the role

AiDash is seeking a dynamic project management professional as part of customer success team, in its Biodiversity Net Gain Management System (BNGAI) product. The BNGAI product enables landowners, critical infrastructure operators, and local governments to increase biodiversity on their land while confidently and efficiently meeting their regulatory goals for sustainability.

Role will work closely with business leadership, managing a portfolio of customers, and work on strategic programs / initiatives to enhance NPS.

What you will do:

- Manage a Portfolio of Customers: You’ll oversee the customer journey from their initial registration to becoming a paying customer, ensuring their ongoing satisfaction and success with the platform. This involves personalized support, problem resolution, and maintaining a strong relationship throughout their lifecycle.

- Develop Systems and Processes to Enhance NPS (Net Promoter Score): You'll create and implement systems and processes aimed at improving customer satisfaction and loyalty, as measured by NPS. This may involve gathering feedback, analyzing trends, and making adjustments to enhance the overall customer experience.

- Assist Leadership in Developing the Operating Model: You'll work with leadership to create and refine the operational framework that drives the delivery of services or products. This includes streamlining processes, setting performance metrics, and optimizing resources to improve efficiency and effectiveness.

- Collaborate with the Product Team: You'll work closely with the product team to provide input on the product roadmap. This involves sharing customer insights, identifying areas for improvement, and contributing to the development of new features or enhancements based on customer needs and feedback.

What we are looking for?

- BE/B Tech + MBA, Program Management, or a related field from a premier institute

- 2-5 years of overall experience, preferably with exposure to program or project management roles within a SaaS or technology environment.

- Self-driven individual with problem solving/ first principles thinking mindset

- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

- Ability to think strategically and execute methodically, with a keen eye for detail.

- Proficiency in project management software and dashboard tools (e.g., Excel, Jira, PowerBI).