Technical Services Engineer

SHOULD YOU ACCEPT THIS CHALLENGE...

Let’s start by telling you a little bit about Pure Storage Technical Services. We have 24x7 Support centers in North America, Asia and Europe. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.

We are looking for a Technical Support Engineer to join our 24x7 Support team based in Lehi, Utah. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashArray product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.

• Proactively seek to understand customer expectations
• Answer and resolve support cases across all severity levels
• Own and track customer issues using our ticket tracking system
• Own all customer facing communications, ensuring the message is concise and professiona...