Senior Engineer

Ready to be a Titan?

ServiceTitan is seeking a Cloud Operations Senior Engineer with experience working with global teams, supporting SaaS applications, and distributed cloud infrastructure, and being part of a world-class Cloud Operations team.

ServiceTitan’s growing customer base and cloud infrastructure is supported 24/7 by the Cloud Operations team. As a Senior Engineer, you will help improve our response to alerts, manage escalations, triage technical software problems, and be an integral part of our incident response protocol. Our goal is to provide premium uptime to our customers and improve the meantime to repair all incidents. You will be part of a globally distributed team to accomplish these goals.

What You'll Do:

• Collaborate with cross-functional teams to provide timely and accurate information regarding security incidents and recommended actions.
• Collaborate with application and infrastructure teams to resolve incidents and fulfill requests.
• Document, follow up and escalate incidents, requests and other daily activities.
• Work with tools, scripts and interfaces on a daily basis.
• Participate in on-call rotations, driving restoration and repai...