Production Support Analyst

Let’s break down the basics:

• Department: SaaS & BPaaS - Technical Operations
• Location: Remote
• Manager: Production Support Lead/Manager, Technical Operations
• Direct Reports: None

Your mission at IntegriChain:

The mission of this role is to provide Technical Support for IntegriChain’s Contracts & Pricing system.

What this role entails:

• Work through the team’s ticketing system
• Develop and maintain an expert level of knowledge of IntegriChain's core systems and services
• Ensure resolution or workaround and escalation to complex and/or escalated application issues
• Identify opportunities for process improvement and participate in their implementation
• Work effectively across users and technical teams to understand issues, problems, and solutions
• Document resolutions and internal procedures and update the Support Knowledge Base
• Work with existing team members to resolve more complex issues through training

Requirements

What you’ll need to thrive in this role:

• Analytical thinker with excellent problem solving, attention to detail, troubleshooting, and teamwork skills
• Proven track record of learning new tools or programming languages
• Excellent communication skills, both written and verbal

What you’ll bring to the table:

• Bachelor's degree and 5+ years of experience in either application support or data analysis
• Strong database and SQL experience (Oracle and Postgres preferred)
• Proficiency in Excel
• Experience with one or more programming/scripting languages

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