- Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD and Seats.
- Updating all relevant systems providing ︁︀︂︃︃︈︃︀appropriate notes when required.
- Queue placements of BID/Bookings to relevant data queues for further action.
- Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.
- Lease with all relevant departments to resolve customer issue.
- Monitor and action assigned queue
- Perform all duties within team and personal targets
Job Responsibilities:
- To process training & complete certification as per client specification
- Utilize skills and knowledge to respond to all calls received & ensure one time call resolution and respond to emails
- To provide excellent customer service to the customers & Travel Agents
- Adhere to standard operating procedures as set by the process
- Attend briefings, training / refresher sessions & meetings as required
- Knowledge Assessment Tests to be cleared with a score of 90%
- Maintain accuracy of information shared and documented
- Meet set targets.
- Minimise losses to the Company through due diligence.
Requirements
Qualification:
- Any ...
WNS Global Services
WNS (Holdings) Limited is a global Business Process Management (BPM) leader, serving various industries and offering business value to 400+ global clients.
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