Senior Product Designer

parcelLab, the leading Post-Purchase Experience platform, is expanding globally. We are seeking top-tier talent worldwide to help us bridge the gap between people and brands.

We are looking for a Senior Product Designer to join our Product team.

As a Senior Product Designer at parcelLab, you will be the driving force behind the visual and interactive aspects of our products. Your expert design vision will shape engaging, intuitive, and aesthetically pleasing product experiences. You will be the leading authority on UX design, working autonomously and in close collaboration with Product Owners across different product lines, providing design leadership that aligns with our product strategies and meets market and customer needs.

What you can expect:

• Lead and manage the design aspects of feature development, including prototyping and design work when needed, setting timelines and collaborating with our frontend engineering and product teams to ensure seamless development and rollout of design elements.
• Partner closely with Product Owners to understand and influence product vision and strategy, ensuring design coherence with business goals and user needs.
• Innovate and iterate on design concepts for new functionalities across our product suites, from initial sketches to final deliverables, ensuring they meet the highest standards for aesthetics and usability.
• Iteratively prototype and test designs to refine user experiences, adapting to technical constraints as we go along.
• Define and establish a flexible UI design system that enhances team capabilities, streamlines processes, and ensures consistency across all projects while adapting to evolving needs
• Stay ahead of market trends, industry best practices, and the competitive landscape to identify opportunities for innovation, driving impactful product differentiation.

What you need to succeed:

• Extensive experience in Product Design in a B2B context, with a strong portfolio showcasing your ability to create intuitive user interfaces, seamless user experiences, and impactful visual designs.

• Ability to connect with users and stakeholders to understand the problems and needs as basis for developing product & feature concepts

• Deep understanding of customer needs with a relentless commitment to delivering exceptional value.

• Mastery of design and prototyping tools (e.g., FIGMA, Sketch, Adobe Creative Suite, InVision).

• Superior collaboration and communication skills, capable of working effectively with Product Owners and other stakeholders.

• Strong focus on usability and creating intuitive interfaces for to both beginners and power users. Prioritizes function over visual differentiation, ensuring that designs are familiar and easy to use.

• Ability to juggle multiple projects simultaneously, prioritizing tasks based on business impact.

• Strong analytical and problem-solving skills for data-driven decision-making and effective prioritization.

• Product Design experience in SaaS or startup/scale-up environments.

• Proficiency in Agile methodologies such as scrum and experience working with cross-functional teams.

• Fluency in both written and spoken English. Additional languages (German, French, Spanish, etc.) are a plus.

• +Skilled at quickly building clear visual hierarchies and has a solid understanding of designing user focused B2B interfaces.

Nice to have:

• Previous experience in the e-commerce or retail industry.
• Experience in UI development with React or similar frontend frameworks.

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

- Monitor over six million shipments per day

- Now actively managing operations experiences in 153 countries across the globe

- Send around thirteen million pro-active, personalized, event-driven emails

- Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD

- Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.