Customer Service Officer

Established in 2023, but with a combined heritage of over 100 years, Envalior is entering the market as a leading global engineering materials powerhouse offering novel and innovative solutions to today’s world. Envalior brings together two highly complementary established players in DSM Engineering Materials and LANXESS High Performance Materials.

We offer a uniquely positioned portfolio of longstanding material, application, and design expertise, creating real and meaningful value for our customers and the greater global society. To grow this leading global engineering materials company, we hire new colleagues to strengthen the foundation for the new organization. This is the perfect time to influence change, challenge the status quo, be part of something new and exciting, craft, create and develop the best in ALL WORLDS and be part of something truly innovative, inspirational and transformational.

Do you want to be part of this exciting journey ahead? Do you love working in a highly energized, and collaborative team? Maybe it’s you we are looking for in our SCM team, as Customer Service Officer in Shanghai, China

The Position

The position is responsible for managing the customer service group to ensure the customer service activities are

carried out timely, accurately and efficiently, bridge a strong relationship with SCM and commercial team, and aligned

with Envalior business strategy and goal of providing excellent service to our customers.

Key Areas of Accountability / Responsibility

- Ensure timely supply from all Envalior sites to all customers for which is responsible.

- Deal with customer inquiries regarding delivery, complaints, production and inventory.

- Coordinate with customer, commercial and financial on customer setup, AR collection, credit application, etc.

- Keep track on new project sampling closely with AM and R&T to ensure the supply at project ramp up stage.

- Make proposals to improve our customer service based on the understanding of Envalior OTC procedure, SCM strategy as well as the customer needs.

- Using both Envalior and customer E-portal for data or reporting filing.

- Other job assigned by Line manager

Requirements

• University graduated, diploma or above.
• Equivalent education in supply chain, logistics, business management or related fields.
• Fluent in both spoken and written English.
• Understanding of international trade principles and possibilities, inclusive of INCOTERMS 2010/2020.
• ERP system, SAP preferred.·
• At least 1 years working experience, prefer the industry from chemical or electronics or electrical.
• Good communication skill and problem -solving abilities, self-motivated.
• Multinational company working experience in electronics, automotive or chemical industry preferred.
• Team work spirit, detail oriented with a strong sense of responsibility, and willing to work under pressure.

Benefits

Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.

Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.

Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Procedure & Contact

Interested in this position? Please apply on-line by sending us your CV & Motivation letter in English via the career portal or contact the recruiter directly diego.li@envalior.com. Reference check procedures are part of the ENVALIOR Recruitment & Selection Process and will be contacted when these references checks are required.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at diego.li@envalior.com