Luxury Travel Consultant

To complement our Nordic team in London, we are looking for a Norwegian-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.

If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel we - Ten Lifestyle Group - want to hear from you!

We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

Key Responsibilities:

• Design requests by telephone and email in Norwegian and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events

Requirements

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award winning company.

• You have excellent language skills in professional Norwegian and English, in written and spoken (C2 according to The Common European Framework).
• Ability to speak an additional language such as Swedish or Danish of advantage
• have completed tertiary qualification or equivalent training, ideally in the field of tourism
• have several years of professional experience in the travel industry, a tour operator or in a travel agency
• have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• are service-oriented, flexible and able to work under pressure
• have a positive attitude and identify with Ten Group values
• have strong communication skills
• value exceptional service and live by this motto
• are available on a full-time basis
• Flexibility : able to work set shifts of either Tuesday-Saturday or Sunday-Thursday with variation between 8am and 9pm GMT. With at least one late shift per week.

Guidelines for Home Office :

• Located in the UK
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 15. September 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!