Junior Service Desk Engineer

In a nutshell

IT is one of the key factors of our success in pursuing our developmental ambitions within IPF Digital. By working as a part of the IT team that supports our entire digital operations, you will fulfill the role of First Line IT Support in our daily business operations.

Your daily tasks:

• You will work as a part of the IT Delivery team to ensure effective management and support of business applications.

• You will personally troubleshoot user issues and investigate incidents related to business applications.
  • You will support both office-based and remote employees.
  • You will be responsible for the proper functioning of the Office and its IT infrastructure.
  • You will develop reports and scripts to support IT operations.
  • You will be in charge of resolving tickets in the Jira system.

So, what skills, knowledge and experience do you have?

Skills

• Communicative English language skills in both speech and writing
• Observant with a quick response to issues
• Teamwork abilities
• Multitasking and effective time and priority management
• Motivation to achieve intended goals
• Flexibility to support other tasks when needed
• Strong communication skills
• Relationship-building capabilities

Knowledge

• Basic knowledge of Windows and MacOS operating systems (Microsoft Windows OS - Windows 10, 11, Server 2016, MacOS Sonoma)
• Knowledge about computer and phone hardware as well as available peripheral devices (Android 14)

Experience

• Background in IT or a related field
• Nice to have - experience in supporting business applications - Jira, Confluence
• Nice to have - experience in providing user support both in-person and remotely
• Nice to have – experience in working in an international, multicultural environment
• Background in IT or a related field

Qualifications

• Minimum of 1 year of experience in user support or similar position - nice to have

Other

• Ability to work on-site 4 days per week - every friday remote! Our office is located 10 mins from West Railway Station at Al. Jerozolimskie 136 in Warsaw.

You...
will love working at IPF Digital if you enjoy a truly international work environment and being part of an international HUB team. You like to be trusted to take responsibility for your tasks; you value friendly and open work culture and appreciate good teamwork.

We look after...
our people by providing all-you-can-eat fresh fruit daily, lunches at the expense of the company, and company parking where you can book a parking place. We support an active and healthy lifestyles and have fun team events both in the office and after work. Our employees' well-being and happiness are one of our top priorities.

Here’s how our team describes our culture:
The culture at IPFD is driven by our shared values. People are put first, we accept differences and encourage individuality. Due to our flat business structure, we enjoy collaborating together. Although recognition is highly valued, failure is accepted...as long as it’s fast. Enjoying some good times together is also highly encouraged!

Sounds good? We all think so at IPF Digital.