(i) Manage end-to-end assigned processes/topics from identification through resolution
(ii) Implement strategies to improve customer unhappy paths through proactive measures, process improvements, and self-service solutions
(iii) Contribute to the development of customer experience reports, and presentations for stakeholders at all levels.
(iv) Support in driving towards CX key objectives in improving customer experiences through proactive solutions
(v) Develop communication materials, including presentations, messaging, scripts, and templates, ensuring consistency and alignment with brand voice and values.
Collaborates effectively with team members and cross-functional departments.
Articulate and ability to communicate simple problems
Communicates findings/issues with urgency to gain support/help
Requirements
1. IT background - SQL (basic), data analysis, + Programming language should be there, C++, Python (intermediary/basic)
2. Basic project management/ deployment/ owning things end to end (individual contributor)
3. Researches best business practices within and outside the organization to establish benchmark data
Delivery Hero
Talabat is the pioneer of the online food ordering industry in the Middle East, operating in Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan, and United Arab Emirates.
Updated
Other jobs at Delivery Hero
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs