Coordinator Riders

What’s On Your Plate?

● Serve as the primary contact for riders
● Monitor and enhance rider performance and compliance
● Track and report on riders' performance metrics
● Collaborating with riders to resolve their issues
● Supervise daily operations and address operational issues promptly
● Call riders and Conduct weekly roundtable meetings alongside Rider Engagement Specialist
● Assist dispatchers with rider-related communication
● Oversee and optimize the entire order cycle
● Create and read reports using Looker, Google Sheets, and Docs
● Facilitate feedback loops between riders and management
● Coordinating with riders to solve customer or vendor’s order-related issues and making sure to investigate and do the needful

What Did We Order?

● Bachelor's degree in Logistics, Business Administration, or any relevant field
● 0-2 years of experience in Operations/Customer Care or the food/grocery tech industry
● Proficient in Google tools: GSheet, GDoc, GSlides, GForms, (Specifically GSheets)
● Strong communication skills, both written and verbal
● Strong conflict management skills, capable of handling severe cases involving riders
● Ability to work collaboratively in a team environment
● High emotional intelligence to understand, use, and manage emotions positively
● People management skills: Experience in managing big groups of people