Operations Associate

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success.

Over the past few years, our client base has grown 20 times to over 3 million, and client assets have grown over 50 times to over £5 billion.

What you’ll do

• Manage the ISA transfer process, inbound and outbound settlement.
• Assist and train customer care to handle ISA enquiries.
• Chase counterparties to speed up pending or slow transfers.
• Escalate ISA issues and ensure they’re resolved.
• Assist the product team with ISA-related product improvements.
• Collaborate with trading operations, compliance, and IT teams on ISA-related matters.
• Document and review ISA transfer metrics.

What you need to have

• Minimum 1 year of experience with ISA products.

What we offer

• Challenges that will help you grow and realise your potential
• Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth
• Work with smart, spirited, helpful, high-performing colleagues with a common goal
• An environment where nothing is set in stone
• Appreciation for your talent and ideas
• Generous remuneration package, including annual bonuses

Are you ready to accelerate your career with us? We'd love to hear from you!

We thank all applicants, but only candidates selected for an interview will be contacted.

All personal data of applicants is protected by the law and will be treated with strict confidentiality.