Customer Success - Customer Support Engineer

We believe in the power of AI and automation to unlock business potential

At Tray.ai, we build and deliver a unique low-code and AI-enabled automation platform that enterprises use to transform complex processes into scalable, adaptable workflows. Our platform isn’t just about integration, it’s about enabling our customers to love their work and automate the rest.

We are shifting the way businesses achieve transformational outcomes. Tray.ai removes the limitations that come with rigid, legacy iPaaS products and is solving for the unintended consequences of digital transformation. By freeing product leaders, business technologists and IT from tedious and repetitive tasks through automation, Tray.ai customers can unlock their full potential and create the processes that are just right for them.

Your Mission

Every new user we add to our family of citizen automators deserves the best support around. We're not interested in just fixing things for customers; we want to educate and enable them to build on Tray.ai with every interaction.

If you're passionate about evangelizing technology and sharing your passion for automation, there’s a place for you at Tray.ai. Whether you're formally trained in computer science or an industry changer who went through a coding Bootcamp, you’ll join a diverse and talented group of people.

As a CSE at Tray.ai, you will have a deep passion for solving customer problems with software integrations. This could be to help make teams more efficient, send smarter marketing campaigns, or to improve top-level business analytics.

What You Will Do

• Help customers build on Tray.ai through answering their toughest technical questions
• Improve team processes that can lead to greater efficiency or a better customer experience
• Help customers realize the value of Tray.ai with exceptional technical support
• Communicate customer needs and provide product feedback to product management and engineering
• Working hours will be on Pacific Time

About You

• Minimum 2+ years of experience working with customers in a customer-facing role (service-industry experience included)
• Self taught programmer, bootcamp graduate, or formal educational experience in computer science
• Familiarity working with web based APIs, especially REST

Your team will fully support you to do your best work

Our team is full of humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on performance, friendship, transparency, and looking out for one another. The heart of Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that, in building diversity, we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.

Salary

If hired in the state of California, the on target total compensation for this role is $90,000-$100,000 annually.

Our salary range is based on paying competitively for our size, industry, and location of the role, and are one part of many other compensation, benefit and reward opportunities we provide, including stock options.

Individual pay rate decisions are based on a number of factors including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is a good faith estimate based on the expectations as laid out in the job description, however we are often open to a wide variety of profiles and recognize that the person we hire may be less or more experienced than this job description as posted. For this reason, the actual salary may vary from the estimate provided above.

Privacy Policy

To review Tray.ai's Privacy Policy, please visit [https://tray.io/privacy>