Account Manager

Your influential mission. You will...

• Serve as the primary point of contact for our clients, developing deep partnerships and acting as their trusted advisor
• Understand clients' responsible gaming needs, challenges, and objectives, proactively identifying opportunities for optimization
• Organize, manage, and summarize internal meetings across relevant teams to ensure effective collaboration and communication
• Coordinate internal resources to ensure seamless onboarding, integration, and ongoing support for our clients
• Monitor client health and satisfaction, promptly addressing any concerns or issues that arise
• Collaborate with product and development teams to relay client feedback and drive continuous improvement of the platform
• Use Monday.com to organize and track all client communications and tasks

Requirements

Components for success. You...

• Proven experience in account management or customer success roles, preferably within the online gaming or technology industry
• Strong understanding of responsible gaming principles and best practices
• Excellent communication, interpersonal, and problem-solving skills
• Ability to manage multiple client accounts and effectively prioritize tasks
• Proficiency in using project management tools such as Monday.com
• Passion for promoting responsible gaming and creating a safe, sustainable online gaming environment
• Strong proficiency in English, both written and spoken