Your influential mission. You will...
- Serve as the primary point of contact for our clients, developing deep partnerships and acting as their trusted advisor
- Understand clients' responsible gaming needs, challenges, and objectives, proactively identifying opportunities for optimization
- Organize, manage, and summarize internal meetings across relevant teams to ensure effective collaboration and communication
- Coordinate internal resources to ensure seamless onboarding, integration, and ongoing support for our clients
- Monitor client health and satisfaction, promptly addressing any concerns or issues that arise
- Collaborate with product and development teams to relay client feedback and drive continuous improvement of the platform
- Use Monday.com to organize and track all client communications and tasks
Requirements
Components for success. You...
- Proven experience in account management or customer success roles, preferably within the online gaming or technology industry
- Strong understanding of responsible gaming principles and best practices
- Excellent communication, interpersonal, and problem-solving skills
- Ability to manage multiple client accounts and effectively prioritize tasks
- Proficiency in using project management tools such as Monday.com
- Passion for promoting responsible gaming and creating a safe, sustainable online gaming environment
- Strong proficiency in English, both written and spoken
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Playtech
Playtech is a global leader in the gaming software business, maintaining a large and integrated network of successful products
Playtech is the gambling industry's leading technology company. 18+. Please gamble responsibly. begambleaware.org
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