Learning & Support Officer

Administrative management of training :

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners);
• Reports on activities and the achievement of defined KPIs.

Main tasks and goals:

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications;
• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations;
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities;
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities;
• Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.

Requirements

• Bachelor's Degree in Education, Human Resources, or a related fields;
• Prior experience in administrative support or a strong interest in Learning and Development;
• At least a French level C1 (mandatory) and a English level of B1:
• Exceptional organizational and time management skills, with the ability to prioritize;
• Outstanding communication and interpersonal abilities.

We will only consider English or French CV's.