Azure Team Manager

WE’RE RECRUITING!

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Azure and Employee Experience Team Manager

Location: Remote (Travel when required UK Only)

Salary: Competitive base + Benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

About the Role

We have an exciting opportunity for an experienced Azure and Employee Experience Operations Team Manager to join the Next Generation Managed Services (NGMS). This role is a key part of Nasstar’s delivery of Cloud and next generational employee experience services to its customers.

This role is to manage, support, optimise and maintain our customers’ environments, primarily around Microsoft services. Your responsibilities will centre around maintaining the best practices associated with the five pillars of security, cost optimisation, reliability, performance efficiency and operational excellence within the Azure Well-Architected Framework.

You will spend your time managing the team who will respond to incidents and service requests assigned to your resolver group via our ITSM monitoring tool (ServiceNow ITOM).

The teams’ disciplines encompass DevOps, SecOps,
SysOps and FinOps.

You will also be performing all people management activities, including hiring as we expand the Azure Capability. You will help the team succeed by providing inspiration, development and growth opportunities, clearing blocks, and acting as a mentor.

You will also be a Service Owner of new and existing NGMS services that fall within your teams remit to deliver and will be accountable and responsible for the delivery of the services with specific attention on the proactive run and operate activities, looking at automation and improved ways of working to deliver value to our clients and efficiencies within the team.

What Success Looks Like?

• Address any reported issues and service requests that are assigned to your team within the relevant customer service level agreement (SLA) period.
• Successfully on-board new clients into your aligned services and ensure the ongoing successfully delivery of the run and operate service objectives to clients.
• Take responsibility for the division aligned Service Descriptions and ensure continual service improvements are applied regularly alongside being involved in new service creation aligned to market and product demands.
• Achieve your assigned objectives and key results (OKRs) as agreed in performance review meetings.

You will be responsible for the following:

• Ensuring the Employee Experience team are fulfilling the following activities and being involved yourself as required:
  • Administering and supporting the Microsoft services that customers use, to enable the work their employees need to accomplish. This covers a range of technology areas, including Entra, Active Directory, Exchange, M365, Teams and Defender.
  • Manage customer device estates using InTune.
  • Remediating security vulnerabilities around those technologies and participating in security incident response.
  • Manage customer endpoint estates using Azure Virtual Desktop or Citrix on Cloud, VDI. Dealing with issues directed to our Employee Experience engineering team arising from our alerting and monitoring solution (ServiceNow ITOM). This will involve collaboration and communication across internal teams to ensure resolution.
  • Servicing customer requests relating to their use of Microsoft services. These will range from basic changes (e.g. MACD/JML processes) through to more complex changes to environments (e.g. scaling AVD infrastructure).
  • Analysing, maintaining and improving the service catalogue of customer requests
• Working with service delivery and change managers to ensure that any changes made mesh well with the customer’s overall strategy and are implemented successfully.
• Ensuring that all communication, interactions, assignments, details and actions are clear, effective and timely and that your team are doing the same consistently.
• Working with the Portfolio and Practice teams and ensuring existing Service Descriptions are relevant and applicable to the market and clients and helping to develop new offerings as the business and client base grows inline with product and strategy changes.
• Be accountable for the continual improvement strategy for your team and delivery of services within your remit.
• Quality Assurance, be responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to agreed metrics and service level agreements.
• Team Leadership, leading a support and operational team to oversee problem triage through to resolution to deliver seamless operations and efficient service delivery.

What we are looking for:

Education & Qualifications (Essential):

AZ-900 Microsoft Azure Fundamentals qualification.

MD-102 Microsoft 365 Endpoint Administrator Associate qualification.

AZ-140 Microsoft Azure Virtual Desktop Specialty qualification.

Desirable:

ITIL qualification or equivalent experience.

MS-102 Microsoft 365 Administrator Expert qualification.

AZ-500 Microsoft Azure Security Engineer Associate qualification.

Any Microsoft Security (SC-nnn) qualifications.

Experience:

• Troubleshooting and analytical skills.
• Ability to work independently, with some guidance, and as part of a team.
• Able to manage expectations of customers and internal stakeholders.
• Able to respond to changing demands and operational challenges.
• Experience with cloud computing and systems including support of SaaS and PaaS.
• Familiar with the principals of the Azure well-architected framework (WAF) to promote standardisation and efficiencies across customer estates to maximise value realisation.
• With prior experience as an engineer on Microsoft products, you will be proficient with M365 and Azure services, infrastructure, system, security and cost administration, network configuration, OS and application support in an operational environment.
• You will have excellent problem-solving skills and will be able to solve technical problems requiring a strict attention to detail.
• Your effective communication skills allow you to build internal and external relationships and solve challenges. You will be adept at communicating with various technical and non-technical people.
• You will have a Growth Mindset: openness, coupled with an ability to learn new skills and technologies in a fast-paced environment.
• Experience with Azure configuration management tools including Azure portal, Azure PowerShell or Azure CLI.
• Experience in configuring and using PaaS offerings (like WebApp, Azure Database services, Containers etc.
• Experienced with Windows OS and common Microsoft server workloads (e.g. AD, SQL, IIS) configuration and support

Desirable:

Linux OS configuration and support

Hands-on experience with DevOps practices using Microsoft Bicep scripts and hands-on experience working with Azure Resource Templates.

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

25 days’ holiday (excluding bank holidays)

Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working

Virtual working – we practice what we preach and empower our people to work remotely

Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too

4x annual salary life assurance

Health cash plan

Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.