Solutions Architect

Who we are

At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a remarkable $77 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the role

As a Solutions Architect at Twelve Labs, you will play a pivotal role in shaping the future of AI-driven video solutions. Based in Seoul, you will cover the APAC region, working closely with our diverse clientele from the media and entertainment sector to public safety. You will need to understand customer needs and translate them into robust AI-driven solutions. You will collaborate with our R&D and product teams, contributing to the development of groundbreaking technologies that redefine video content interaction.

In this role, you will

• Customer Engagement: Engage with customers to understand their use cases and technical requirements, providing expert guidance on leveraging Twelve Labs’ APIs.
• Technical Leadership: Lead the PoC and pilot processes, ensuring successful deployment and integration of our solutions.
• Support & Innovation: Provide ongoing support to existing customers, addressing new use cases and continuously enhancing their experience with our technology.
• Strategic Collaboration: Work with the GTM team to identify market trends and develop strategies to expand our reach across various verticals.
• Prototype Development: Turn visionary ideas into reality by developing prototypes that showcase the capabilities of our video foundation models.
• Industry Monitoring: Stay abreast of industry developments, competitor activities, and potential partnerships to inform our GTM strategy.
• Product Input: Provide valuable feedback to the product team to influence feature prioritization and roadmap development.

You may be a good fit if you have

• 4+ years of experience as a technical Solutions Architect or similar technical customer-facing role. (Startup experience is a big plus)
• Experience with both pre/post-sales engagements.
• Experience in planning and deploying complex software products in various environments, including public cloud, hybrid cloud, and on-premise.
• Experience with building applications and integrations using foundation model APIs.
• Experience with Python.
• Strong market awareness. You understand the players in the foundation model space and how they relate to each other.
• Experience and desire to translate a customer’s dream state from an abstract idea into a concrete implementation with clear and attainable intermediary steps along the way – When a customer says they want faster horses you build them a car and show them how the assembly line works.
• A creative drive and a sense of autonomy – as important as technical skills are the ability to lift the veil and give people what they didn’t know they were asking for is essential.
• Proficiency in English, both written and spoken, for effective communication with global teams and customers.

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

🤝 An open and inclusive culture and work environment.

🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.

🏙 Remote-flexible, offices in San Francisco and Seoul and coworking stipend.