Salary: £22,308 rising to £23,000 following probation Location: Birmingham Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)
Key Responsibilities:
- Incoming Customer Service Call Handling
- Complete account changes such as but not restricted to.
- Account Holders Name
- Billing Address
- Barring, Roaming & Spend Caps
- Process credit checks and Connections on all networks.
- Manage service tickets and online chat
- Customer calls to update on orders and possible change of hardware
- Maintain and update network portals
- Customer Returns Management
- Delivery Updates to Customers
- Bill Analysis for Customers
Requirements
- Extensive customer service experience (Ideally within mobile phone industry but not necessary as training will be provided)
- Confident
- Good telephone manner
- Experience within Telecommunications
- Able to work in a fast-paced environment
- Able to work well within a team as well as own initiative
- Work methodically and organising own workload
...
Daisy Communications
UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services, constantly growing teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition
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