Consumer Customer Service and Provisioning Executive

Salary: £22,308 rising to £23,000 following probation Location: Birmingham Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)

Key Responsibilities:

• Incoming Customer Service Call Handling
• Complete account changes such as but not restricted to.
  • Account Holders Name
  • Billing Address
  • Barring, Roaming & Spend Caps
• Process credit checks and Connections on all networks.
• Manage service tickets and online chat
• Customer calls to update on orders and possible change of hardware
• Maintain and update network portals
• Customer Returns Management
• Delivery Updates to Customers
• Bill Analysis for Customers

Requirements

• Extensive customer service experience (Ideally within mobile phone industry but not necessary as training will be provided)
• Confident
• Good telephone manner
• Experience within Telecommunications
• Able to work in a fast-paced environment
• Able to work well within a team as well as own initiative
• Work methodically and organising own workload

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