Senior Account Manager / Account Director

Client Servicing Directors are strategic leaders, responsible for transforming businesses. You play a critical role in our ability to transform our clients’ business by overseeing the successful delivery of projects to the client’s satisfaction.

Your focus will be on leading a client and helping shape its future. You’ll identify and create opportunities for Ethos to add value to our clients’ businesses. You’ll become a brand champion, opportunist, advisor to the senior client, and an agency facilitator who drives client business results. To succeed in this role, you need to be laser-focused on your client's business, with a keen eye for opportunities to apply Ethos wide-ranging creative technology expertise.

• Act as liaison between clients and management for business executions.
• Understand client needs and identify new business opportunities.
• Develop customized programs to meet client needs and close business.
• Determine strategic direction and steer team to answer client's needs within the framework of a brief
• Understand and commit to the client's business objectives
• Interface with clients during strategic discussions and handle escalations
• Maintain thorough knowledge of the client’s business, the consumer, and the marketplace in order to proactively contribute ideas and solutions
• Clearly and convincingly articulate our team’s recommendations to the client and stay abreast of our service offerings to help clients meet their business objectives
• Ensure development of a holistic creative solution when working with other agencies on client projects
• Navigate negotiations between our business, the client and procurement and know when to leverage senior account leadership
• Keep the account plan "live" and relevant by maintaining a regular cadence to review account plan and updates
• Maintain accurate P&L for client’s account / portfolio of projects

Requirements

Excellent strategic and commercial knowledge, with 6+ years of business experience.

• Strong problem-solving skills, with the ability to demonstrate how you've made a measurable difference to an organization, project or team.
• Previous integrated campaign experience, and experience working with multiple external and agency stakeholders.
• In-depth understanding of media planning and schedules.
• The ability to effectively drive new business opportunities from identification to conversion, including presenting autonomously at senior levels.
• A positive, 'can do' attitude and a passion for doing great work that works.