Senior Technical Specialist

• Provide technical support and handle incidents and service requests related to ATM and cards applications.
• Analyze and troubleshoot system issues, identify root causes, and implement permanent solutions.
• Monitor application performance, conduct regular checks, and ensure optimal functionality.
• Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution.
• Coordinate with vendors and external partners for application support and issue escalation.
• Participate in system upgrades, migrations, and testing activities.
• Maintain technical documentation, including system configurations and troubleshooting guides.
• Contribute to process improvement initiatives and recommend enhancements to optimize support operations.

Requirements

Essential Qualifications:

• Bachelor’s degree in engineering, Computer Science, or its equivalent.
• 3+ years of relevant experience in cards applications in Banking Sectors or Fintech.
• Operating system fundamentals (Linux, AIX, Windows)
• DBs Basics (Oracle, MS SQL,DB2)
• Java development
• ATM network connectivity and protocols
• Good Knowledge of switch and POS applications

Preferred Qualifications:

• Problem management and incident management skills
• Experience with ATM Monitoring tools