Quality Assurance Analyst KYC

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team

The QA team at Tide is dedicated to ensuring the highest standards of accuracy and compliance within our KYC processes across Tide. Our mission is to safeguard the integrity of our financial services by meticulously verifying customer information and adhering to regulatory requirements.

We strive to create a seamless and secure customer experience, continuously innovating and improving our procedures. By fostering a culture of collaboration, transparency, and ethical responsibility, the QA team plays a crucial role in maintaining Tide's reputation as a trustworthy and customer-centric financial platform.

About the role

• Monthly QA review of mKYC (Manual On-boarding) & reKYC (Periodic Reviews) tickets.
• Proposes improvement of existing processes.
• Ensures the accurate and quality fulfilment of the duties of the KYC analyst in the KYC Department. (regular QA scoring)
• Ensures compliance with all procedures described in Confluence containing internal procedures, rules and articles with instructions for customer service of counterparties. (Confluence updates suggestions)
• Assists in the preparation of new procedures and the improvement of existing ones, by making proposals towards procedure enhancement to improve the organisation and quality of performance of staff duties;
• Controls the implementation of new procedures. (QA scoring)
• Provides feedback to management in the KYC Department in the event of poor performance of duties and/or noncompliance with procedures to ensure compliance with the established standards of quality and productivity in processing customer data of employers' counterparties. (Monthly QA Feedback)
• Proposes improvements to the employer's internal systems and platforms that would facilitate the work of all support analysts, as well as other suggestions for optimising the work of the department. (Confluence updates suggestions)
• Compiles statistics on the speed and quality of work of employees in the KYC Department. (Monthly QA Feedback)
• Informs his/her line manager in a timely manner about problems in the department and in case it is impossible to complete a task. (Monthly QA Feedback)
• Immediately informs his/her line manager of any violation performed or identified by him/her, related to personal data of clients and/or potential clients of the employer or its counterparties. Keeps confidential the information made known to him/her in connection with the performance of his/her duties.
• Performs other duties assigned to him/her by the management of the company or his/her line manager. (Member Feedback)

What we are looking for

• KYC Expertise: In-depth knowledge of KYC processes, AML (Anti-Money Laundering) regulations, and compliance requirements.
• Quality Assurance Methodologies and Risk Assessment.
• Skills: Analytical skills, attention to detail, ethical and trustworthy, proactive, resilient, team player.
• Clear and concise communication skills for reporting findings and collaborating with stakeholders in English and German language
• Ability to work effectively with cross-functional teams and provide constructive feedback
• Proficiency with tools and software for creating detailed reports and dashboards (e.g., Excel, BI tools) and KYC CRMs.

Objectives:

• Short-Term Objectives: Quickly gain a thorough understanding of Tide's KYC processes and current compliance landscape.
• Establish QA best practices and implement effective audit procedures for KYC processes.
• Identify and report on key areas of risk and non-compliance, and suggest actionable improvements.

What you’ll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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