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Ent Credit Union exists to improve the financial quality of life of the people we serve. We're a not-for-profit that puts people above profits and actively invests in our community.
This position contributes to the long-term financial success of Ent by identifying fraud threats related to the enterprise. The Fraud Investigator Jr. assists Credit Union Members, the Call Center, and Service Centers, regarding fraudulent activity. This position is responsible for verifying account activity; and responding to questions, concerns, and functions related to the identification, prevention, and resolution of fraudulent activities. The Fraud Investigator thoroughly reviews, identifies, researches, and analyzes potentially fraudulent activity and processes fraud claims. While adhering to policies and procedures, the Fraud Investigator handles initial notification of situations and investigates to resolve member-reported fraud incidents in an accurate, timely, and efficient manner for credit union members and all departments within the organization. This person must possess strong written, communication, and investigative skills. This person should be proactive in identifying trends and reporting on elements of risk to protect members and the organization from present and future losses.
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