Business Operations Analyst

Job Description – Business Operations Analyst - Payment Operations

➢ This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions.
➢ Be a champ and work closely with external stakeholders including partner banks and networks.
➢ Responsible for handling day to day business operations with external and internal stakeholders.
➢ Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
➢ Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must.
➢ Help develop and nurture relationships with payment players.
➢ Strongly focussed on execution.
➢ Customer-first attitude; always on toes to lessen pain points of customers.
➢ Monitoring transaction success rates and regularly analyzing data to bring about enhancements in products as well as improvement in processes and success rates.
➢ Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
➢ Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.
➢ Addressing internal queries, data requirements and escalations regarding Payment transactions.
➢ Work closely with the finance team to drive reconciliations and execute required corrections.
➢ Collaborate with internal and external business + technical teams to spearhead integrations and go-live.

Requirements:
➢ Minimum work experience of 1-2 years in the operations/payment industry
➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
➢ Strong communication skills and ability to negotiate for one's requirements
➢ Advanced knowledge of Excel and basic knowledge of SQL
➢ Qualifications - B.Tech/MBA preferred