Director, Customer Success

What You'll Do

Strive Customer Success is a new team within Strive Health and our mission is “To Ensure what our clients experience of Strive is the best of Strive”. We are dedicated to creating interactions with our clients and key stakeholders that create confidence in the value we deliver through clinical outcomes, financial performance and our members and customers experience of us. We actively partner across the organization to align resources to support this work, including market and central operations, analytics and reporting, finance, legal, marketing, growth and talent.

Consult and advise some of the most health systems and provider groups to drive transformational results. The Director, Client Success will be responsible for managing relationships with clients to deliver on Strive’s value proposition and identify and execute partnership expansion opportunities, renewals and renegotiations.

Effective communication with partner executives, using data and analytics to drive improved performance, and tactical issue resolution and risk mitigation must be leveraged to ensure healthy client relationships.

This role is responsible for market-leading client success whi...