Team Lead - Customer Solutions Engineering

TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.

The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.

TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.

TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou atwww.trustyou.com

We trust you make an impact!

At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!

Team Lead - Client Solutions Engineering

Location: Romania

As a Team Lead - Client Solutions at TrustYou, you will be leading the team that is responsible for customizations and client-specific features built on top of our SaaS platform. You will be responsible for delivering value for our largest clients based on specific projects. In this role, you will collaborate closely with our clients, and the Enterprise Services, Client Success and Product teams of TrustYou.

You will be working closely with the Director of Engineering on developing, managing, and empowering up to 8 engineers for creating a productive, fast-paced, and high-quality delivery engineering culture.

Ready to learn more?

In your role, you will make an impact by…..

• Leading the team that builds the tailored solutions for client specific needs on top of our Saas platform

• Engaging with the clients and the TrustYou teams that work closely with them to understand the business requirements, plan and estimate projects, and lead the delivery of the expected outcomes within the timelines

• Collaborating with the product teams to suggest new features for the platform and specify the requirements for them

• Hands-on support for your team with the databases maintenance, data migrations, Admin tools improvements and automation scripts

• Exploratory data analysis (EDA)

• Ensuring a positive team experience and understand each individual’s concerns and needs

• Driving Onboarding projects with Enterprise Services and Key Account Management teams (e.g: creating accounts, setups, data exports/imports for our clients)

• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

You are a perfect fit, if you have…

• More than 8 years of experience in IT

• More than 2 years of experience as a team lead on fixed-budget IT projects

• Experience with estimations, project planning and risk management

• Used to play a customer-facing role and managed project stakeholders

• Deep knowledge of Python, databases, indexes, query optimization

• Solid understanding of software architecture, web platforms and big data technologies

• Experience with people management: mentoring, performance reviews, motivation & engagement, training & development

• Strong background with Agile and Lean software development projects

• Fluency in English

You are ideally… (not mandatory)

• Someone with Web development experience (JavaScript, React)

• Having Docker and Kubernetes experience

• Having Kafka experience

And most importantly, what's in it for you...

• Working in a global, divers, and collaborative team
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment
• On-going career development, training, and coaching
• Six days for learning & development
• Experience your favorite travel adventure by using a bonus vacation day
• Celebrate in style at our team events (in-person and virtually)
• Social benefits and perks based on location

Why TrustYou?

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.