Customer Support Specialist

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automations & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost.“Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.

What you’ll do @ Omnisend:

• Be there for our customers at all times - communicate, analyze, troubleshoot, report, and resolve;
• Become a product expert and constantly grow by expanding your knowledge and gaining new skills;
• Provide omni-channel support via email and chat. No calls!;
• Contribute to company success by adapting to internal processes in a fast-paced environment;
• Collaborate with different teams constantly to make a difference in product, customer, and company lives;
• Currently, we are looking for a colleague who could work on morning weekday shifts and at least 1 weekend shift to cover the EET zone.

We expect that you’ll bring:

• Fluency in English (written and spoken);
• Strong communication skills;
• Flexibility;
• Attention to detail;
• Open and proactive mindset;
• Passion for personal growth;
• Strong problem-solving skills.

What we offer in return:

• Consultant position with a monthly fee starting from 1000 EUR/month. The consulting fee for this position is open to negotiation with the possibility of adjustments to reflect increased responsibilities over time;
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months);
• Private health insurance (after 3 months);
• Workstation budget (420 Eur);
• Working methods and best practices inspired by the best tech companies in Silicon Valley;
• Senior colleagues enable us to have a high-performing, productive environment where your growth will accelerate;
• Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year);
• Attractive workations and team-led team-building events.

Interview Process Steps:

1. Application review

2. HR screening call: 30 min

3. Homework task: 30min-1h

4. Hiring manager interview: 30 min

5. Additional task: 30 min (optional)

6. Final interview: 30 min

7. Offer

All applicants will be considered, irrespective of whether they possess relevant experience.