Platform Team Lead

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Platform (Team Lead) to come join our global business.

Reporting directly to the Head of Data & Infrastructure. The team lead role is a leadership position at Fresha. This person is accountable for the team performance (e.g. ensuring processes are followed, estimates are reliable, communication is proactive and the code is well architected).

Accountable does not mean you need to be able to do all these things yourself but you do need to ensure they get done. So part of the Team Leads role is ensuring you have someone in the team who is Technically strong in FE & BE, is highly organised and great at communication and delegating accordingly. When you do not have a solid team it is your role to raise it to the Head of Engineering.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact!

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. Warsaw office: Aleje Jerozolimskie 81, 02-001.

What we are looking for

• Vocal and "well-armed" to drive the technical solutions. Know when to loop in staff or domain experts to solve a problem.

• Lead by example (proactiveness, continuous improvement, product focus, get shit done, culture of open feedback).

• Involve others and help them grow (rather than do it yourself) - leverage

• Know the domain of the team well from both a technical and business perspective

• Understand how and when to delegate tasks

• Strong technical background with hands-on experience

• AWS & Kubernetes

• Strong understanding of Networking, security and system administration

• Cloud-native applications

• Leadership and communication skills

Tech Stack/Tools Kubernetes, AWS, Linux, DB, Kafka, Terraform

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

What you will be doing

CODE HEALTH:

• Be sure that there is alignment of architecture to long-term plans of Staff engineers and ensure that our product codebase is rock solid, readable and ready to scale

• Aligning everyone with the consistent tech vision, and enforcing architecture decisions. As a result, our codebase should look like only one person wrote it (code style, design patterns, principles)

• Ensure our area is covered with the most suitable quality practices and we have the right balance speed/quality on increments

• Finding potential risk and issues (risk management), not only within team scope, but also in terms of dependencies of other system services

• Make sure our code base is predictable, covered with tests, alerting and monitoring

• Highlight FE/BE tech debt to Staff Engineers/Heads of Engineering, get agreement it is a problem, drive to a long term solution.

• Foster an environment where lessons from previous mistakes can be learned and postmortem actions are completed in a timely manner

PRODUCT DELIVERY

• Be a partner of Product Manager and drive the increment delivery together

• Highlight, elaborate and make sure that solutions for any roadblocks are found

• Help to drive delivery in order to achieve results

• Find ways (scalable enough and effort optimal), to achieve product goals and facilitate teammates to behave the same

• Identify and help drive process and flow optimisation in order to make dev cycle efficient

• Maker → Performance multiplier, change mindset/approach to count on better team performance rather than on personal

• Communicate - weekly on product delivery timelines via the proj_channel or team channel (for smaller items) and communicate early and honestly when timelines/scope/people allocation needs to change

SECURITY

• Be a partner of the Security Team and adopt security practices

• Driving the resolution of security vulnerabilities in our code and external dependencies within the SLAs

• Ensuring threat modelling sessions are run before new features are developed, in conjunction with the Security Team

• Identify cyber security champions within the team to help with the above

MENTORING

• Delegate and share challenges with teammates

• Mentor or find suitable person for it

• Make sure that the team is in the process of continuous improvement (conducting retros, keeping promises, being open to sharing opinions/feedback, etc.)

MANAGEMENT & Accountability

• Team leads should be doing IC type work 75% of the time including: code reviews, feedback on PR’s, bug bash, groomings and coding.
• Approving people’s holidays - ensure team members are there during critical phases of a project. An overrunning project is not an excuse…
• The input on individuals’ performance to HoE or directly
• Ensure people are onboarded “correctly”
• Accountable for the team's performance
• Understanding what is happening within their team, even when they are working on multiple initiatives and team lead is only directly working on one of them.
• Communication both upwards and downwards - All communication is expected to be proactive, clear and concise - delays and finishing early both need to be communicated to PM and HoE quickly. For Example: A 2 week delay on a 1 month project communicated a week before it is meant to go live is completely unacceptable.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.