Implementation Consultant

· Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded

· Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions

· Confidently manage client in parallel to product developments and a changing landscape

· Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders

· Be able to communicate complex, technical concepts in a focused and well-organized manner

· Be able to learn and acquire knowledge in modern technologies in keeping step with market developments

· Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions

· Orientation towards quality enhancement and process improvement

· Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

· Represent client system and operational requirements to internal Visa organizations

· Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture

· Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor

· Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments

· Assume appropriate decision-making authorities to ensure flawless execution of project objectives

· Coordinate internal Visa resources to ensure delivery on commitments

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

• Bachelor’s Degree or equivalent qualification
• A minimum of 8+ years’ experience in a customer support role in financial services, payment card, software, or information services
• Ability to successfully manage competing priorities while serving as a positive influence across the organization
• Excellent project management skills
• Excellent verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language
• Candidate is required to interact with stakeholders in Hong Kong hence the ability to speak Cantonese fluently is a must
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures