Take full responsibility for efficiently managing online data collection projects across multiple accounts while maintaining and fostering positive relationships with internal teams, clients, and vendors.
Requirements
- Independently manage multiple research projects at various stages, from initial sale to final delivery, with minimal supervision, ensuring flawless execution.
- Serve as the primary point of contact for clients, internal teams, and external vendors.
- Review and assess project specifications and research designs for fielding and data collection.
- Maintain clear communication with clients and internal teams throughout the project lifecycle, providing updates, recommendations, and escalating issues to senior staff when necessary.
- Efficiently utilize Sago systems throughout the project's lifecycle.
- Collaborate with clients to provide timely progress updates.
- Deploy samples, coordinate with vendors, and monitor the field to ensure timely completion of required quotas, including managing reprovals, quota reports, and field reports.
- Respond promptly to unexpected or urgent issues, managing resolutions and escalating as needed.
- Validate and prepare data deliveries to meet client expectations.
- Ensure timely delivery of high-quality data while maintaining project margins.
- Build and nurture successful client relationships.
- Adhere to company SOPs.
- Perform other duties as assigned.
Core Competencies:
- Technical orientation, logical thinking, analytical mind
- Customer service, multi-tasking, and time management skills
- Quickly adopts to changes and new processes
- Superior communication skills
- Focus on quality and attention to detail
- High work ethic and team player attitude
- Client Focus
- Effective communication skills – written and oral
- Collaboration and Teamwork
- Ability to multi-task and flexibility
- Decision Making and Problem Solving
- For Health Care: The ability to understand and quickly grasp the Healthcare landscape for US Pharma/HC space o FOR Eastern Europe
- Fluent in English (written and oral)
Benefits
- Insurance Coverage
- Transport in the EST Shift
- Free gourmet coffee/ tea on the house
Sago
Sago is the global research and data partner that connects human answers to business questions
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