Technical Support Specialist

We are currently searching for a Technical Support Specialist, experienced with Inventor and Vault in a Microsoft environment, to provide support and solutions to our clients. This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution.

Your responsibilities will include:

• Troubleshooting, researching and providing support and solutions to our clients related to Inventor and Vault software in a Microsoft environment while ensuring a high degree of customer satisfaction.
• Support may include issues related to installations, licensing, product functionality, etc.
• Documenting support cases in Salesforce.
• Developing company intellectual property, such as blogs, white papers, etc.
• Developing strong interpersonal relationships with external, as well as internal clients.
• Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
• Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image. ...