Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.
We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?
- Represent the H-D Brand and its values
- Assist & support customers with a bespoke and exceptional service
- Answer customer telephone, emails and post enquiries and escalate to relevant parties
- Manage the customer relationship focusing on developing and retaining customers and members
- Ensure an optimum customer experience through every customer interaction
- Process Payments on behalf of HOG members
- Drive revenue opportunities through cross-selling and upselling where relevant
- Capture H-D customer and member feedback and report back to management for improved customer experience
- Accurately maintain and update HOG member records on Salesforce
- Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction
Requirements
What skills & experience you will bring to us?
- A fluent level of Dutch with exceptional grammar and spelling skills
- A high level of English (Both written and spoken)
- A fluent level of German is a plus
- Excellent written and verbal communication skills across languages supported
- Positive, enthusiastic, friendly personality, a natural communicator
- Strong listening and influencing skills
- Ability to perform under pressure, and think quickly
- Ability to handle complaints and difficult customers
- Being passionate about motorcycles is a big plus!
Benefits
What do we offer?
- Start date: September 9th
- Contract: Temporary 9 months (1-month probation period)
- Full time: (39 hours/week)
- Working days/Hours: Mon-Fri, 9am-6pm
- Salary: €20,349.77 gross per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model:
- Training: 2 weeks fully office based
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insuranc.
- Referral Program – Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
#wecare#wearecurious#weachievetogether
CPM International
CPM International offers multilingual support in various languages tailor-made to the needs of our diverse markets
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