Application Analyst II

Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.

Key Job Accountabilities:

• Provide customer service excellence in supporting Plexus teammates through incident support, management and resolution.
• Act as first line of contact (post Global Service Desk) for application related issues – owning/managing the incident through resolution, problem creation and root cause analysis.
• Monitor incidents for trends and proactively recommend improvements
• Ownership of Application (s) (with limited oversight) with responsibility for lifecycle management, patching, security, functional testing, etc. Basic understanding of Application ecosystem (architecture, hardware, software, etc.).
• Help with third-party software vendor management and SLA focus. Skille...