Collections Manager

Key Responsibilities

Collection Activities:

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Head, Collections as necessary
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow up action as required by the Bank from time to time

Legal, regulatory and compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer)
• AML (Anti Money Laundering)

KEY PERFORMANCE INDICATORS

• Adherence to Collection Policies and Procedures

• Adherence to Consumer protection Regulation .

• Adherence to Collection...