Key Responsibilities
Collection Activities:
- Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
- Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
- Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Head, Collections as necessary
- Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
- Any other customer follow up action as required by the Bank from time to time
Legal, regulatory and compliance:
- Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
- KYC (Know Your Customer)
- AML (Anti Money Laundering)
KEY PERFORMANCE INDICATORS
• Adherence to Collection Policies and Procedures
- Adherence to Consumer protection Regulation .
• Adherence to Collection...
First Abu Dhabi Bank
A prestigious bank in the UAE and the region, seeking professionals with drive, skill, and the ability to take on new challenges.
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