Senior Business Operations Manager

At Moss, we help companies spend smarter. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re set to become the next leading spend management platform in the European FinTech industry.

Join our team at Moss as a Senior Business Operations Manager (f/m/d)! Business Operations is our universal taskforce for Moss’s financial services operations.

In this role, you will work closely with our Head of Business Operations, COO, and stakeholders across all areas of Moss, including Operations, Product, Commercial, and Regulatory Functions. Positioned at the intersection of various internal and external stakeholders, this role offers you a unique opportunity to become an expert in the FinTech ecosystem and significantly impact the success of one of the fastest-growing FinTechs in Europe.

Your responsibilities

No day is the same at Moss, but here’s an overview of your core responsibilities:

• Business Operations: Support with everything from optimizing day-to-day processes (e.g. identify and resolve friction points in our onboarding funnel) to carrying out high-priority initiatives tackling the most important strategic or operational questions (e.g. preparation of market expansions) for our financial services business.
• Partner management: Manage a selection of core strategic partners for our financial services business (e.g. Mastercard) end-to-end, owning purchasing, commercial negotiations, performance management, relationship building, joint projects and day-to-day operations.
• Executive support: Support Management of our financial services institution as part-time chief of staff, focusing on organisational, strategic and change initiatives (e.g. new feature launches).

About you

We think you’ll need the following experience and qualifications to succeed in this role:

• You gathered experience in both concept-driven (e.g. strategy consulting, investment banking, venture capital) and hands-on (e.g. start-up) environments
• You have a proven track record of independently driving a broad range of initiatives (i.e. personal contributions, not contributions of teams or projects that you were a minor part of) that delivered significant impact to your organisation (i.e. measurable impact on your organisation’s goals, not just deliverables)
• You have strong communication skills in English (C1). German is a bonus.

In addition, here are the skills and attributes we are looking for:

• Results-driven: You navigate complex challenges with ease, independently achieving pragmatic and effective results, no matter how small or big the task. You take ownership and are hands-on.
• Business-savvy: You have a clear understanding of what drives a business’ success, have a natural sense for numbers, and excel at building strong hypotheses when confronted with unclear issues. You have a natural inclination to delve deeper and understand the intricacies of situations.
• Structured: You are highly organized and don’t let details slip through the cracks, ensuring you are consistently on top of your tasks and responsibilities.
• Strong Communicator: You have excellent written and oral communication skills. You can engage stakeholders at all levels of an organisation and tailor your communication to be convincing and appropriate for different audiences.
• Relationship Builder: You are skilled at managing relationships with both internal and external stakeholders. You reflect on your actions and are capable of changing roles as needed to maintain effective interactions across a wide variety of stakeholders.

Our offer

We believe the greatest benefit we can offer you is the opportunity to develop your skills and progress your career - we’d like to help you on that journey. Here's what else you can expect:

• Exposure to the senior and executive management of Moss from your Day 1;
• A dynamic environment where own ideas and differing opinions are highly valued;
• A supportive, motivating and feedback-heavy culture in our beautiful office in the heart of Berlin;
• An annual learning budget of 600 euros;
• An Urban Sports Club membership;
• Access to our mental health and wellbeing offering, including 1-on-1 coaching sessions.

If you think you will thrive in this role, please get in touch with us!

About Moss

Moss is a SaaS scale-up business founded in Berlin. In the last years, we have built a passionate team of circa 250 people from 40+ nationalities in 6 offices across Europe.

To date, we help over 3000+ businesses in Germany, Netherlands and the UK to spend smarter. Our leading spend management solution encompasses corporate cards, invoice management, employee cash reimbursements and controlling modules that help finance teams save thousands of hours in manual data processing and gain complete control while enabling their teams.

Moss has raised a total of €180 million in funding and is backed by renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Moss, we offer equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law.

By applying, you confirm that you have been informed of the privacy policy of Nufin GmbH and you consent to the provision of personal information for the purpose of your job application. You can withdraw your consent at any time.