Solutions Engineer

🚂 This is a hybrid role that requires you to be able to commute to our central London office in Fitzrovia at least once per week.

If you've been looking to join a fast-growing startup, backed by the same investors as Stripe & AirBnb whose mission is to make a huge positive impact, then you’ve landed on the right job.

Our Mission

Our mission at Percent is to power purpose in every company and nonprofit worldwide. We already work with 30+ industry giants such as Google, HSBC & TikTok. We enable them to quickly and easily build giving into their products, enabling nonprofits to access these innovative new funding streams.

Our donation volume is growing rapidly: in 2021 we donated $3.5m. In 2022, $120m, and in 2023 we donated over $1bn. This year our mission is to enable over $3 billion of donations to good causes. To achieve this we need you.

Join our series A startup and make a difference as Solutions Engineer

As a vital global team member, you will help us create a market-leading technical sales customer experience. You will be responsible for building customer relationships alongside sales leadership, analysing product fit, proposing technical architectures, producing product demonstrations, anticipating roadblocks, and recommending creative solutions, thus driving our mission forward with each interaction.

You will interface globally with our CEO, Head of Product and VP of GTM & Partnerships.

In return, we'll give you a platform to exercise your creativity and innovate to your heart's content.

Apply Now and come build a better world with us at Percent 💌

As Solutions Engineer at Percent, your mission will be to:

• Help customers envision and implement our products into their business, shaping and expanding solutions engineering
• Support with post-sales success, building on customer technical relationships beyond implementation
• Play a critical role in our deal success, product evolution, and long-term customer success
• Build and present product demos to help showcase the capabilities of Percent
• Assist customers with Pilot and Proof-of-Concept implementations
• Recommend solutions engineering best practices and help improve process + overall implementation strategy + speed
• Quickly learn new products and new technologies
• Form a deep understanding of our customers business and help solve problems you have identified as well as uncover areas of opportunity
• Build trusted advisor relationships with customers and present creative new solutions that enable and inspire innovation
• Support and assist with customer hackathons

This role would be a good fit for you if you have:

• A minimum of 3 years of experience in solutions engineering (pre-sales)
• Experience building with, troubleshooting, testing and documenting REST APIs
• Ability to understand, read, and modify existing code, preferably JavaScript and TypeScript, and work with version control and issue tracking systems such as Github and Jira
• A get-things-done attitude and you are a hands-on, high-energy, passionate, and a creative problem solver with the ability to lead others to success
• A strong sense of collaboration as a customer advisor and with internal global team members
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

Bonus points, but not required, if you have:

• Start up / Scale up experience
• Experience in or understanding of the social impact space

About this opportunity:

• Reports to: VP of GTM & Partnerships
• Contract type: FTE (open to Contractor applications)
• Comp: £75,000 - 110,000 DOE +Share Options
• Interview Process:
  1. Initial Interview
  2. Solutions Engineering Interview
  3. Partnerships-Fit & Culture_add Interview
  4. Product Interview
  5. Founder Interview

What you can expect upon joining our team

💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success
⚖️ Flexible working hours
🥳 Paid day off on your birthday!
🌴 25 days annual leave, plus paid public holidays
💙 Paid sick leave
💚 Paid mental health leave
🧘🏽 Paid wellness leave
🤓 £1000 Learning & development budget
🌞 £250 Brighten your day budget
🏡 WFH budget
📚 Percent library
⭐️ Paid days off to volunteer for non-profit causes
🪁 Parental leave
🌯 Tasty Tuesday! Office lunch is on the company
🧓🏽 Pension
🚴🏾 UK cycle-to-work scheme
🏡 We're remote-first but offer a cosy office in central London for those who enjoy the on-site workspace experience
🙌 … and more

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍 ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that well represents the world that we are trying support is a wiser, more knowledgable and stronger one. We’re excited for you to bring your experience, yourself & special lemon twist to Percent to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!