Bilingual Account Manager

We're seeking a Bilingual Account Manager (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast.
• CARE - You take pleasure in helping others and doing things the right way.
• OUTSTANDING- You have the highest standards and run things like a well-oiled machine.
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.

You’ll have success here if you value clear processes and feel qualified to do the following:

• Update team members' placement status in internal databases to ensure accurate records of placements.
• Update VA Manager on new placements and coordinate placement logistics.
• Identify upselling opportunities and present placement opportunities to team members, confirming their interest in the role and updating their availability before sending information to clients.
• Close upselling deals by sending potential profiles by email, introducing team members to clients, scheduling calls, and onboarding sessions.
• Conduct regular follow-ups with clients to ensure high levels of productivity have been accomplished and gather customer testimonials and referrals.
• Schedule regular meetings with clients to ensure their satisfaction and address any concerns or issues.
• Act as a point of contact for complaints from clients, escalate issues as appropriate and act as an intermediary and problem solver for existing accounts assigned to you.
• Give updates on recruitment searches to clients when applicable and participate in meetings with management to discuss project performance.
• Discuss upselling opportunities with Trial, HR, and Recruitment departments to identify potential candidates for each position.
• Manage relevant email accounts and calendars, schedule meetings, generate reports, and update databases as needed.
• Provide feedback to Trial, Recruitment, and HR departments on team member performance and client satisfaction.
• Establish clear client retention goals and promote the value of our services to ensure client retention and satisfaction.

Requirements

• C1/C2 English and Spanish writing and speaking skills.
• At least 2 years of account or client management experience preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a quiet "home office".
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

• Our pay rate: $5/hr (approx $840-880/month)
• Commissions on upsells
• Ongoing pay rate increments once a year based on performance.
• Discretionary bonuses.
• 5 Holidays as PTO.
• 10 Self-care days.
• Gym/Wellness allowance.
• Medical stipend after 6 months of services provided.
• Unlimited online fitness classes with our online personal training partner.
• Invites to our annual Christmas parties and other in-person or online gathering.

WHY VALATAM

• Work-from-home, fully remote positions.
• Secure long-term work opportunities.
• Gain international experience working with US companies.
• Enhance your English proficiency in a multicultural work environment.
• Paid training opportunities and gain experience in a new industry.
• Work with a dynamic team dedicated to excellence and innovation.
• Experience a healthy work/life balance.
• Earn competitive pay in USD currency.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.