The IT Solutions Delivery Manager – HR & Legal is responsible for managing a staff of application business analysts throughout the development and implementation of HR, Legal, and communication applications. These applications include Workday, Payroll (ADP, TMF, KPMG), Legal eco system and applications, DocuSign CLM, learning platform, and homegrown applications. This role involves leading and coaching BA’s through projects including the planning, analysis, detailed design, development, testing, implementation, and transition to support for in scope systems. This may also involve providing enhancements and ongoing problem management for the deployed applications.

General Responsibilities
• Manages a team of business analyst/administrator/developer through the process of defining a roadmap, creating a strategy and implementing a solution.
• Designs, implements, tests and deploys necessary components using the latest technologies and best practices.
• Manages the selection of enterprise middleware platforms and frameworks for building integration assets to optimize for flexibility, long-term viability, and time to market.
• Establishes programming standards and program documentation requirements.
• Reviews the current status of services and prepares recommendations for service improvements.
• Manages, defines, and governs middleware & integration architecture standards, tools, best practices, and development methodologies through the end-to-end life cycle.
• Ensures effective enterprise IT infrastructure deployment, and effectively manage consolidation of disparate solutions for reduced technology spend.
• Manages proactive technical oversight and mentorship to integration services architecture and development teams fostering re-use, design for scale, stability, and operational efficiency.

Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
• Teamwork - Ability to work with others and work synergistically with fellow team-members
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
• Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision
• Resilience - Ability to work under pressure and prioritize
• Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively
• Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results
• Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics
• Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

• Experience with HR applications and learning platforms. Workday experience is preferred.
• Experience with Payroll applications. ADP experience is preferred.
• Experience with Legal and Contract Lifecycle Management applications. DocuSign experience is preferred. preferred.
• Experience with Communication applications.
• Experience with homegrown applications.
• Ability to and experience with speaking/ presenting/discussing about technical problems / solutions with non technical and technical teams.
• Some travel required.

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