Customer Success Officer

David Kennedy Recruitment is working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team.

Position: Customer Success Officer (German Speaking)

Location: Cyprus, Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high-level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time

REQUIREMENTS:

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday

BENEFITS:

• 24 working days annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team-building activities
• Professional and personal development opportunities in a fast-growing environment