Thai Player Support Agent

Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.

Perform language translation and proofreading where necessary.

Respond and support players issues via chat and email, including but not limited to password resets and more.

Business hours 10:00-19:00 Wed-Sun (shift work)

Requirements

• 0-1 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
• Effective in Native written communication skills in Thai.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support.
• Able to solve and analyze information accurately with appropriate speed and within guidelines.
• English skills are nice to have but are not needed.
• Team player mentality.

Benefits

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is avail...