Junior Credit Controller

JOB TITLE

Junior Credit Controller

NAME OF THE COMPANY

Block Management Solutions (PTY) Ltd

LOCATION

Stellenbosch office and Remote working.

JOB PURPOSE:

You will be responsible for managing your own small portfolio of accounts to recover all outstanding funds owed by leaseholders, as well as performing all related duties to achieve this. A junior will also assist a senior credit controller as needed

KEY AREAS OF RESPONSIBILITY:

• Learn the collection process and how to manage own portfolio.
• Looking after the administrative duties for your own portfolio of accounts.
• Answering general requests from Clients via phone calls and emails for own portfolio and for your senior.
• Escalating issues to the Property Managers as needed.
• Agreeing to set up monthly payment plans with Clients for own portfolio and for your senior as requested.
• Escalating payment plans that are not being followed correctly with your senior.
• Maintaining up-to-date information on Blocks Online.
• Discussing and receiving advise your senior to add admin charges to the accounts.
• Requesting approval from the Team leader on which accounts need to be passed to the solicitors and request from the PM to get the approval from Directors.
• Calling Leaseholders who needs to be passed to solicitors.
• Discussing your portfolio and the arrears with your senior on a monthly basis.

SKILLS AND QUALIFICATIONS:

• Proven work experience as a Credit Control Administrator in a fast-paced environment
• Ability to work to strict deadlines and be organised.
• Willingness to learn about the credit control collection process and being able to apply those skills in their day-to-day duties.

PERSON SPECIFICATION:

• Have a positive attitude towards work.

• Be a team player.

• Have a strong attention to detail.

• Be able to work with minimum supervision and request assistance as needed within a productive timeframe.

• Have the ability to follow instructions.

• Have excellent communication skills (Verbal and Written including drafting correspondence and documents).

• Be computer literate (Demonstratable experience and ability to use ICT packages i.e., Microsoft Word and Excel) To also ensure you have good internet connection.

• Understand and commit to good customer care.

• Be pragmatic, creative and an effective problem-solver, with emphasis on fast and practical solutions.

• Be committed to equality, diversity, and mutual respect, accepting differences and treating everyone fairly.

BENEFITS:

Working hours: 09:00 to 18:00 SAST, Monday – Friday

Salary: R16 000pm DOE

Leave: 15 days holiday (plus public holidays).

Contract: Permanent

Note: This role requires occasional office visits, so candidates should be based in or near Cape Town. Reliable internet access during working hours and periods of extended load shedding is essential.