Database Administrator

At Vocantas, we're on a mission to revolutionize the way businesses engage with their workforce and customers through intelligent voice and data solutions. As part of our commitment to delivering top-tier service, we are seeking a driven and people-centric Database Administrator who can help elevate our engineering team and our product to the next level.

As a Database Administrator at Vocantas, you will be instrumental in designing, implementing, and maintaining robust database systems that prioritize high availability, security, privacy, and data integrity. You will gain a deep understanding of the backend of our applications and work collaboratively with various teams to ensure our systems are optimized for performance and reliability. In this role, you will also play a critical part in improving operational efficiency by identifying potential issues before they become problems. A remote-first communicator, you will thrive in a collaborative environment where your contributions make a tangible impact.

Here is a little window into our company: Vocantas has been providing powerful automated communication solutions for over 18 years. We solve complex human capital management and customer outreach challenges, servicing Fortune 500 companies within healthcare, manufacturing, service and delivery, and retail industries. From humble beginnings as an automated voice company, Vocantas has since grown into a leader in the workforce communications technology space. Vocantas was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere in Canada, working in a remote work model!

What your day will look like:

• Design and Build: Develop and maintain database systems that meet high standards for availability, performance, and quality using Agile methodologies
• Data Management: Provide both proactive and reactive data management support to ensure seamless operations
• Security and Privacy: Implement best practices to safeguard our data with a focus on security, privacy, and data integrity
• System Maintenance: Test, deploy, and maintain applications and database systems, ensuring they are up-to-date and functioning optimally
• Team Collaboration: Work closely with the development and QA teams to ensure consistent and high-quality delivery of software applications
• Continuous Improvement: Identify areas for operational enhancements and implement solutions to increase efficiency and reduce the risk of issues

About You:

• At least a bachelor's degree in Computer Science, Engineering, or a related field is essential
• 8+ years of experience in database administration
• Demonstrable knowledge of Relational Database Management Systems (RDBMS), with a preference for Microsoft SQL Server
• Strong understanding of best practices in database operations, including configuration, backup, recovery, security, and integrity
• Excellent troubleshooting skills and the ability to communicate complex technical concepts to non-technical stakeholders effectively
• Hands-on experience with cloud-based database technologies, such as Azure SQL, Cosmos DB, or AWS RDS
• Experience working in an Agile environment and a strong team player with a collaborative mindset
• Familiarity with scripting languages such as PowerShell, Python, or R, enabling automation and efficiency in database management tasks
• Experience with database performance tuning and optimization techniques
• Exceptional interpersonal skills to manage, lead and motivate employees
• A “roll up the sleeves” attitude towards problem-solving
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in Canada

For further information about Vocantas, you can visit our website at www.vocantas.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.