Consumer Loan Servicing Specialist or Jr.

The primary purpose of this position is to maintain the integrity of Ent's consumer loan portfolio through quality control and by providing superior service when fulfilling requests; enhancing member satisfaction resulting in loan retention and future loan growth. This is accomplished through the utilization of comprehensive lending knowledge and by focusing efforts on attention to detail and time management. This position plays an active role in file maintenance issues within the host system and by reporting loan document exceptions to the appropriate management team for resolution; ensuring compliance with Ent's internal policies and procedures as well as Federal and State regulations.

Essential Functions

• Responsible for assisting members on the phone queue or through other means with posting product claim payments, nightly balancing for the department, consent to remove forms, responding to incoming emails, and coupon orders, sorting and distributing mail on the same day it is received, thorough understanding of document storage technologies pertaining to member loans to include Consumer Real Estate.
• Responsible for servicing all consumer real estate loans through ...