Duties and responsibilities
- Successful candidates must be fluent in Thai
- Good English and Thai communication skills, both spoken and written
- Deliver timely, accurate and respectful answers to customers’ questions and issues
- Utilize the internal ticketing system to log all requests and activities
- Take ownership of Player Support incidents and work to successfully resolve them
- Escalate issues as needed
- Other duties assigned
Requirements
- Excellent written communication
- Preferably with customer service experience in a BPO setting
- Ability to quickly learn customer service based tools and techniques
- Gaming background is a plus
- Amenable to work on shifting schedule
- Fresh Graduates are welcome to apply
Benefits
What we offer
- Language Premium
- Non-taxable allowances
- Work from home (note that team members are still expected flexibility to report onsite based on business needs)
- HMO and Life Insurance
- Paid Time Offs
- Annual Wellness Subsidy...
Keywords Studios
Keywords Studios is the world’s leading provider of technical services to the global video games market.
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