Player Engagement Agent

Duties and responsibilities

• Successful candidates must be fluent in Thai
• Good English and Thai communication skills, both spoken and written
• Deliver timely, accurate and respectful answers to customers’ questions and issues
• Utilize the internal ticketing system to log all requests and activities
• Take ownership of Player Support incidents and work to successfully resolve them
• Escalate issues as needed
• Other duties assigned

Requirements

• Excellent written communication
• Preferably with customer service experience in a BPO setting
• Ability to quickly learn customer service based tools and techniques
• Gaming background is a plus
• Amenable to work on shifting schedule
• Fresh Graduates are welcome to apply

Benefits

What we offer

• Language Premium
• Non-taxable allowances
• Work from home (note that team members are still expected flexibility to report onsite based on business needs)
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy...