What You Will Do:
The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.
- Respond to players' in-game inquiries and provide solutions to issues
- Handle and resolve related complaints, suggestions, and consultations
- Engage with the players to gather feedback and enhance player’s satisfaction
- Monitor and report any game anomalies or issues
- Collaborate with technical teams to resolve issues promptly
- Contribute to the improvement and optimization of existing processes and content
What We Are Looking For:
Language Proficiency:
- Fluent in English and in one of the following languages to effectively communicate with diverse audiences:
- Simplified Chinese
- Traditional Chinese
- Bahasa Indonesia
- Vietnamese
- Thai
Experience and Skills:
- Minimum of two years of experience in game customer service or a related field
- Familiarity with the gaming industry and a passion for anime culture
- Extensive gaming experience: familiarity with Genshin Impact and Honkai: Star Rail and Zenless Zone Zero will be considered an advantage
Personal Attributes:
- Excellent communication and collaboration skills
- Strong service orientation with resilience to stress
- Responsible, patient, and details oriented, with a focus on execution and continuous improvement
- Ability to support and manage multiple projects simultaneously
Working Conditions:
- Ability to work in a fast-paced environment
- Flexibility to work in shifts, including weekends and holidays, if required
![HoYoverse](https://s7-recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/400/003/800/resized/hoyoverse.png?1707099329)
HoYoverse
HoYoverse is committed to creating immersive virtual world experiences for players around the world
Other jobs at HoYoverse
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs