Player Support Specialist

What You Will Do:

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.

• Respond to players' in-game inquiries and provide solutions to issues
• Handle and resolve related complaints, suggestions, and consultations
• Engage with the players to gather feedback and enhance player’s satisfaction
• Monitor and report any game anomalies or issues
• Collaborate with technical teams to resolve issues promptly
• Contribute to the improvement and optimization of existing processes and content

What We Are Looking For:

Language Proficiency:

• Fluent in English and in one of the following languages to effectively communicate with diverse audiences:
  • Simplified Chinese
  • Traditional Chinese
  • Bahasa Indonesia
  • Vietnamese
  • Thai

Experience and Skills:

• Minimum of two years of experience in game customer service or a related field
• Familiarity with the gaming industry and a passion for anime culture
• Extensive gaming experience: familiarity with Genshin Impact and Honkai: Star Rail and Zenless Zone Zero will be considered an advantage

Personal Attributes:

• Excellent communication and collaboration skills
• Strong service orientation with resilience to stress
• Responsible, patient, and details oriented, with a focus on execution and continuous improvement
• Ability to support and manage multiple projects simultaneously

Working Conditions:

• Ability to work in a fast-paced environment
• Flexibility to work in shifts, including weekends and holidays, if required