Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.
Requirements
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Digital & eCommerce, PPB
Personal and Private Banking
5-7 years Experience within a call centre environment, understanding the banks products and services, Contact centre management and operations, previous branch and operations experience and ex...
Standard Bank Group
A leading Africa-focused financial services group offering career-enhancing opportunities and a chance to work with talented professionals.
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