Quality and Safety Manager

🚀About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

⭐About Our Client

Our global client is a global transportation and logistics company. We are currently seeking an experienced Quality and Safety Manager to join their growing team.

Requirements

Key Responsibilities

· To manage entire Quality department in a harmony by taking all aspects into account to be a team, to give feedbacks to his/her subordinates and set functional objectives.

· To led or coordinate internal and external compliance audits (IMS, ISAGO, Authority audit, etc.) as required.

· To ensure that quality plan (internal & external audits, qualifications & validation, etc.) are in place and realized in a timely manner.

· To evaluate audit findings, recommend and follow up appropriate corrective and preventive actions.

· To ensure compliance with applicable national, regional, local, and project safety and health regulations; take all initiatives or actions needed to ensure compliance with applicable regulatory requirements.

· To identify, organize and promote safety campaigns in the organization; to publish safety bulletins regularly.

· To keep track and analyze accidents, incidents, risks, good catches & near misses to determine root causes and corrective & preventive actions.

· To build up, maintain and develop close relations and consistent communication with the customers’ local representatives and set up Quality Review meetings with station managers together.

· To monitor outstanding operational issues and support resolution of claims and compliance with the terms of settlement of accounts, in close coordination with related functional units.

· To manage and monitor risk management program, to ensure control of the risks with preventive measures.

· To coordinate the communication with public authorities in Health and Safety and inform 3rd parties with relevant information when necessary.

· To implement and ensure of the Environment Management system requirements.

· To maintain and develop customer satisfaction continuously.

· To support the realization of SGHA and SLA and monitor the compliance to SLA’s & KPI’s on a monthly basis in agreement with the Ops Heads and provide feedback to the customer local management on a monthly / quarterly basis.

· To evaluate technology solutions to improve quality data management.

Qualifications

· University degree preferably from engineering or business administration departments, MSc and/or MBA degree is an additional asset.

· At least 7+ years of management experience (Working experience in a global organization is an additional asset)

· Having knowledge and experience on aviation sector dynamics (like GH & Cargo Operation, Terminal Operation, Quality & Safety, Process Development, Continuous Improvement) and its regulations is a plus

· Having knowledge on Performance Management principles and systems (like defining KPIs, making Trend Analysis, creating Dashboard reports)

· Knowledge and experience on implementing Total Quality Management

· System and Integrated Management Systems (like ISO9001, ISO14001, ISO45001, ISO 27001, ISO 10002 and ISO31000) preferably in service sector. Having Internal Auditor and/or Lead Auditor certifications on these systems is a plus.

· Knowledge and experience on implementing Lean Management Methodologies (like 6Sigma, Lean Sigma, Kaizen, 5S, CAPA, RCA). Having Black/Green Belt is a plus.

· Knowledge and experience on Project Management and/or Agile Methodologies. Having PMP/Agile certification is a plus.

· Knowledge and experience on CRM (Customer Relationship Management) and CEM (Customer Experience Management) systems and tools.

· Being familiar with EFQM Process

· Advance level of English, second foreign language (like German, French) is a plus.

· Advanced level user of MS-Office programs (Like Excel, Word, PowerPoint, Visio, Microsoft Project)