Account Manager

Patsnap‚ is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. Our product suite helps 12,000+ customers worldwide bring new inventions to market faster. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary:

We are currently in search of an Account Manager to join our client success team in Singapore. This role offers the unique opportunity to own the sales and customer lifecycle from start to finish with the responsibility of driving new business acquisition while nurturing existing client relationships. This is a position in our Singapore office. The Account Manager is expected to work from the office Monday to Thursday. Friday is flexible.

What You'll be Doing:

• Drive revenue growth for our organization and the businesses we support by managing the entire customer lifecycle mainly around renewal and expansion.
• Build and maintain strong relationships with customers.
• Improve the performance of our clients' IP and R&D workflow in a client-centric manner
• Adopt a data-driven approach of sales funnel management and account management with accurate forecasting.
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Conduct professional negotiation of commercial agreements.
• Conduct customer onboarding meetings and quarterly business reviews.
• Develop new business in life science industry with the region’s leading enterprises from big enterprises to promising SMEs.
• Keep up to date with all major product updates for the ability to articulate their value to our clients.

About You:

• 1-3 years of sales and/or account management experience with customers in ASEAN region.
• Account management experience in handling large volumes of accounts is a plus.
• Educational background or professional experience in life science/bio/chemical is a plus.
• Proven track record of performance in past account management and expansion positions.
• Experience in enterprise SaaS sales is a plus.
• You are self-motivated, curious, adaptable, and proactive thrive working in an innovative and fast-paced environment and have sense of ownership.
• You are a team player with experience working with various internal and external stakeholders.

What You'll Love:

• Employee insurance benefits including outpatient, medical, personal accident, critical illness and dental coverage upon day one.
• Annual leave allowance, medical leave, marriage leave, paternal leave, unpaid infant care leave, childcare leave, compassionate leave policies.
• Small monetary gifts from Patsnap for milestone moments and life events.
• Additional flexible benefits for employees who have served 3 years and above.

Our Values:

• Integrity: We hold each other accountable for our actions
• Leadership: We lead by example and inspire each other to reach for new heights
• Openness: We are open and honest and share our ideas with care and consideration
• Growth: We are lifelong learners who aspire to improve each day
• Innovation: We seek out new ways to solve problems
• Customer: Our customer is at the center of everything we do. Their success is our success

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.