Customer Success Advocate

What you get to do in this role:

• Respond to all incoming customer, partner, and internal sales team requests and enquiries related to training services and provide clients with information on available classes and training services.
• Develop and improve processes for the smooth implementation of training programmes.
• Solve logistical and training class delivery issues as quickly as possible with minimum impact to participants.
• Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
• Create and maintain training schedules across various locations and delivery formats. Ensure systems are up to date with information to publish offerings internally and externally.
• Consistently maintain accuracy of data in relation to all aspects of training coordination such as class scheduling, registrations, rosters, attendance and distribution of training materials.
• Work to timescales and processes for training event coordination and logistics, ensuring quality and consistency of training events, developing plans and processes as required.
• Report, compile and distribute training information i...