What you get to do in this role:
- Respond to all incoming customer, partner, and internal sales team requests and enquiries related to training services and provide clients with information on available classes and training services.
- Develop and improve processes for the smooth implementation of training programmes.
- Solve logistical and training class delivery issues as quickly as possible with minimum impact to participants.
- Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
- Create and maintain training schedules across various locations and delivery formats. Ensure systems are up to date with information to publish offerings internally and externally.
- Consistently maintain accuracy of data in relation to all aspects of training coordination such as class scheduling, registrations, rosters, attendance and distribution of training materials.
- Work to timescales and processes for training event coordination and logistics, ensuring quality and consistency of training events, developing plans and processes as required.
- Report, compile and distribute training information i...
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ServiceNow
At ServiceNow, our technology makes the world work for everyone, and our people make it possible
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