- Drive Project Success for the client and for Universum’s business goals.
- Delivering on KPIs: Set, monitor, and ensure the achievement of project-related Key Performance Indicators (KPIs), including project completion rates, adherence to timelines, quality, and meeting budgetary goals.
- Margin and Revenue: Manage project budgets and resources effectively to optimize project margins and contribute to revenue generation goals.
- Client Satisfaction (NPS): Measure, analyze, and enhance client satisfaction through Net Promoter Score (NPS) metrics, ensuring that project deliverables consistently meet or exceed client expectations.
- Client Management & Upselling: Cultivate strong client relationships, understand client needs, identify opportunities for upselling additional services or products, and collaborate with the sales team to capitalize on these opportunities.
Requirements
- Project Management: Proficiency in project management methodologies, tools, and software for effective project planning, execution, and monitoring.
- Financial Management: Ability to manage project budgets, forecast costs, and optimize resources to ensure project profitability and contribute to the financial targets.
- Client Relationship Management: Experience in building and maintaining client relationships, understanding client needs, and implementing strategies for upselling to drive additional revenue.
- Collaboration: Foster collaboration and motivate team members toward achieving project objectives.
- Communication: Excellent verbal and written communication skills for effective client interactions, team collaboration, and presentation of project updates.
StepStone
At The Stepstone Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.
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