Account Executive

About Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.

Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.

At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.

We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

Your Mission: As an Account Executive (Feed), you will focus on selling our Feed product, integrated with TikTok, enabling eCommerce merchants to sync orders and attributes from TikTok to their chosen platform. You'll play a key role in growing this product division and the organization.

Reporting to our Sales Manager with a dotted line to the Product Lead, you'll be solely responsible for selling this product to merchants who are or are considering selling on TikTok Shop. You'll be deeply involved in both the eCommerce and TikTok Shop ecosystems, facilitating feedback loops to enhance merchant value. You'll also collaborate with our Partnerships team to drive deals through our network of tech partners and agencies.

This role requires deep knowledge of eCommerce platforms like Shopify and the TikTok Shop ecosystem. Experience with TikTok Shop, whether from an agency, tech company, or as a merchant, is preferred.

As part of AfterShip’s global Sales team, occasional meetings outside regular hours may be required for collaboration with APAC team members, with advance notice provided. This is a remote-first position, although candidates located in states where we have existing hubs (US: Texas, California, Ohio, Washington; Canada: Ontario, British Columbia) will be prioritized.

What You’ll Do:

• Achieve and exceed sales targets to increase AfterShip Feed users and revenue
• Develop a strategy to penetrate key prospects, while working closely with cross-functional teams
• Perform the necessary sales activities to obtain meetings with C-level clients
• Conduct thorough business needs analyses and explaining why AfterShip is uniquely positioned to satisfy those needs
• Manage your CRM system (HubSpot) to the highest level in order to ensure accurate reporting and forecasting
• Engage well with clients over webinars, calls, and, in some instances, face-to-face meetings during events or on-site meetings
• Utilize sales tools such as HubSpot CRM, Gong, Sales Navigator, Zoom, Slack, and other software day-to-day
• You will also be responsible for communicating and meeting with various cross functional teams to improve lead flow, give product feedback etc.
• Prepare client briefs and proposals to the highest level and working autonomously
• Demonstrating initiative in your role to grow the business

Who We're Looking For :

• Minimum 1 year of experience in a closing sales role (preferably in Saas or similar)
• Intimate knowledge of Shopify, as well as other major eCommerce platforms like Magento, Commerce Cloud, Big Commerce
• Intimate knowledge of TikTok Shop and its surrounding ecosystem is a major asset
• Ability to work in a cross-functional setting; experience working with an international/global organization spanning multiple time zones and cultures is an asset
• Strong proficiency with tools like HubSpot, Sales Navigator, and Google Suite
• Strong relationship-building, negotiation, and closing skills
• Demonstrate initiative and a builder-mentality

At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.

Why You Should Join Us:

• We are a certified Great Place To Work® in Canada, which recognizes AfterShip’s commitment to its core values and an inclusive workplace culture. We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
• We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
• We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement Plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.